FreshCode's Privacy Policy

The following document contains FreshCode's privacy policy. By using our website, you indicate your acknowledgment and agreement to this policy. Please, familiarise yourself with its provisions to avoid misunderstandings.
User data collected via Freshcode website is used to improve communication with our customers and enhance their experience. Our privacy policy is GDPR-compliant. This means that your personally identifiable data is not used in advertising campaigns or shared with third parties. We implement the best data security and protection protocols during data collection, transfer, and storage.

The following privacy policy applies to the European Economic Area (EEA) customers, along with additional provisions outlined in a final part of the policy.

What Does Privacy Policy Consent Mean for You?

By using FreshCode website and its services, you agree to all terms of the privacy policy. FreshCode reserves the right to alter this policy without notification or warning. The changes become effective immediately after publication on the website.

You are responsible for tracking the changes in the privacy policy. Further usage of FreshCode services falls under the agreement with the updated version of the privacy policy.

How Does Freshcode Collect Your Personal Data?

FreshCode gathers the information you leave on the website and from third parties, including marketing affiliates and service providers. We use their data to confirm your identity and prevent fraud.

When Does FreshCode collect Your Personal Data?

FreshCode collects your data when you interact with the website through cookies, blog comments, or the contact form.

What Data Does FreshCode collect?

Depending on your interaction with our website, we might collect your:
  • Name;
  • Contact information (phone number, Skype, email address);
  • IP address;
  • Location;
  • Identity validation (photo, social media profile);
  • Data rendered by software tools and Cookies;
  • Information provided in an email, call, contact form, other means.

We require you to provide relevant and accurate information. Otherwise, we do not guarantee the fulfillment of our services.

How Does FreshCode Use Your Data?

FreshCode might use your personal information to:
  • Customize your customer experience;
  • Deliver IT services;
  • Contact you concerning the services upon your request;
  • Analyze, maintain, and enhance our services;
  • Transfer it to third parties, including industry regulators and organizations as required by our business operations;
  • Disclose your information to law enforcement or government officials according to legal requirements.

If you do not oppose these uses of your data, you allow us to contact you about our services that might interest you. If at any point in time you decide to oppose our use of your data, please, contact at [email protected]

Where Does FreshCode Store Your Data?

FreshCode stores your personal information on secure servers with strict security protocols. Despite the use of HTTPS and SSL certificates, we cannot guarantee that data transfer via the Internet is 100% safe. Provide and transfer personal data at your own risk.

Why Does FreshCode Use Cookies?

FreshCode relies on cookies to enhance your browsing experience. Cookies track the source of the website traffic and your individual preferences. FreshCode uses statistical data generated by cookies to improve website performance and user experience.

Does FreshCode Share Your Information with Third Parties?

FreshCode relies on third-party analytical and automation software, such as Google Analytics, to enhance user experience and website performance. As a part of their algorithms, these third parties might collect your data, including your IP address, device ID, and other information about your use of our website.

We do not share your personally identifiable information with anyone unless government authorities provide us with relevant legal grounds for disclosure.

Does FreshCode Transfer Your Data Across Borders?

FreshCode might transfer your personal information internationally into or out of the countries where we operate. By using our website, you consent to your data being transferred across borders.

GDPR- Compliant Rights (EEA customers only)

European Economic Area citizens possess further rights concerning their personal data. You can exercise your right by contacting us at [email protected]

How Can You Access Your Data Collected by FreshCode?

By reaching out to FreshCode, you can request us to:
  • Acknowledge we process your personal data;
  • Provide you with a copy of your data we possess;
  • Supply information about your personal data;
  • Clarify any of the provisions of this privacy policy concerning your personal data.

FreshCode processes your requests for free unless they are excessive or unreasonable. In this case, we will charge you a reasonable sum and notify you of the fee before completing your request.

FreshCode strives to respond to your request within one month of receiving it. We endeavor to respond within three months in case your request is exceedingly complicated. In case the response takes longer than one month, we will notify you and might ask for a clarification about your request to accelerate its fulfillment.

How Can You Correct the Data Collected by FreshCode?

Contact FreshCode at [email protected] to correct the incomplete or inaccurate data. We will correct your data for free.

FreshCode strives to respond to your request within one month of receiving it. We strive to fulfill your request within three months in case your it is exceedingly complicated or requires dealing with third parties. We will contact you in case we cannot meet your request and explain the details.

How Can You Delete the Data Collected by FreshCode?

The right to be forgotten is not absolute but is applicable in certain circumstances. You possess the right to request your data to be deleted if:
  • The data is no longer necessary for the purpose for which it was originally collected or processed;
  • You withdraw the consent, and we are processing your data based on it;
  • You object to the processing, and we do not have an overriding legitimate interest in further processing;
  • Your data must be erased to comply with a legal obligation.

We do not have to delete your personal data if one of the exceptions to this right is applicable.

We will inform third parties with which we have shared the data of your request to delete the data unless this action requires excessive effort or is impossible.

If you want to delete your personal data collected by Freshcode, please send a request.

When Can You Restrict the Processing of Your Data Collected by FreshCode?

FreshCode will restrict the processing of your personal information if:
  • Your data is inaccurate; we will pause the processing until the data is corrected;
  • We are considering your objection to our data processing;
  • You don't want us to delete the data, but the processing is unlawful;
  • You need the data to exercise a legal claim, but we no longer need it.

How Can You Object to the Processing of Your Data by FreshCode?

This is not an absolute right. However, you can object to our processing of your data free of charge if your claim is
  • Based on the legitimate interests;
  • Used for scientific/historical research and statistics.

We will halt the processing of your personal information, unless the processing is necessary for the establishment, exercise or defense of legal claims or we have legitimate grounds for processing that override your interests and rights.

We will stop using your data for direct marketing immediately upon receiving your request without exemptions.

How Can You Use Data Portability?

You can request your data to use across other websites or services. FreshCode will provide you with your data in a structured, machine-readable form, free of charge. You can exercise this right if:
  • You provided the personal data to use first-hand;
  • We process your data under your consent or the contract;
  • The processing is automated.

FreshCode strives to respond to your request within one month of receiving it. We strive to fulfill your request within three months in case it is exceedingly complicated or requires dealing with third parties. In case the response takes longer than one month, we will notify you and might ask for a clarification about your request to accelerate its fulfillment. We will also contact you in case we cannot fulfill your request and explain the details.

How Can You Contact FreshCode About Privacy Policy or Personal Data Concerns?

Reach out to your project manager about if you are a FreshCode customer. If you are not a FreshCode Customer, contact us via any means.