When the team members reach out to you via Skype, Email, Slack, Jira, Redmine, WhatsApp, Facebook, Google Hangouts, and other channels, it is easy to get confused and lose valuable information. With so many communication tools available, choosing only one or two seems impossible and counterproductive. However, that's exactly what you need to do at the beginning of the project.
Pick two or three information-sharing options. Remember to enable the message and data exchange, audio, and video channels. For example, you can use Jira
or another task-management platform to secure technical documentation, keep your meeting rules and templates. Skype or Google Hangouts can be the ultimate way to chat, have video and audio calls, as well as share files. Add your chosen communication channel to your meeting rules and do not provide additional contact information if you don't want the team to reach out to you via Twitter or Facebook.
Building a communication framework might seem like a lot of work when you have a million other things to take care of, but it has proven its efficiency. All the rules, tables, and templates create a logical and flexible structure that keeps you and the offshore team on the same page every step of the way.
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